What is Makro Soft SaS?
Makro Soft SaS. is a company dedicated to creating high-quality technological solutions that
contribute to improving the effectiveness of organizational processes, optimizing the management of their
resources through the adoption of technologies that facilitate the administration, generation, delivery, reception,
acceptance, rejection, display, and preservation of electronic documents under the service model, contributing
to the economic and social development of the community.
What makes Makro Soft SaS different?
Makro Soft SaS. is characterized by its rigorous quality and information security policies,
focused on meeting customer needs and expectations, guided by values such as responsibility,
compliance, respect, reliability, and confidentiality, both towards the company itself and its stakeholders
or reference groups. We are also distinguished by more than 20 years of experience in the technology industry
and the high level of satisfaction reported by those who use our services.
Mission
Makro Soft SaS. is a company dedicated to creating high-quality technological solutions that
contribute to improving the effectiveness of organizational processes, optimizing the management
of their resources through the adoption of technologies that facilitate the administration, generation,
delivery, reception, acceptance, rejection, display, and preservation of electronic documents under the
service model, contributing to the economic and social development of the community.
Vision
Makro Soft SaS. is a company with technology-based products that
will be recognized in the national market as innovative solutions focused
on the management of physical and electronic documents.
Integrated Management System (IMS) Policy
Makro Soft SaS. is committed to meeting the needs and expectations of our clients and
strategic partners, providing the necessary capabilities and resources to optimize the
management of their information in both physical and electronic media. In addition, it recognizes the importance of
timely identifying the risks to which this information is exposed, and therefore its duty
is to protect it from disclosure, modification, or destruction during the electronic intermediation process,
ensuring confidentiality, integrity, and availability of the information while complying with applicable
legal requirements.
Our company is based on the continuous improvement of each of the services
offered, supported by qualified human talent committed to corporate values. MAKROSOFT
constantly works on developing, maintaining, and continuously improving its Integrated Management Systems
to achieve its objectives.
Objectives of the Integrated Management System (IMS)
1. Increase customer satisfaction by 90%.
2. Increase electronic services for existing clients by 5%.
3. Increase the effectiveness of continuous process improvement by 75%.
4. Increase employee competencies by up to 80%.
5. Increase employee satisfaction by 90%.
6. Maintain the effectiveness of information security controls above 70%
to ensure confidentiality, integrity, and availability.
7. Promote a culture of information security.
8. Reduce incidents that threaten the availability, confidentiality, and
integrity of information through a strategy based on risk identification,
mitigation, and management.
Internal Organization
Makro Soft SaS. is internally organized by processes, each led by a manager and/or coordinator.
Individuals who support the process leader in different activities are called Assistants.
Historical Review
The company Makro Soft SaS. began its activities on March 31, 1995, established as a
limited liability company. Its initial partners analyzed the software development business
as something profitable for the future. With capital that existed only in books, the company initially tried
to enter businesses such as hardware sales. From its first deals, a cash surplus remained, which served as the
foundation to continue with the initial project: “software development.” By early 1996, the company was in the
hands of only two partners, which created differences that prevented software projects from being carried out.
The company then had to enter new markets such as data network construction, which was very profitable at the time
due to high demand. Through these businesses, market needs for technological services were identified, which
revealed the potential of the utilities market. Although complex due to entry requirements, it allowed competition
and was favorable for the company’s finances. By the end of 1996, Colombia began to introduce certain
standardization regulations for public utility billing, which required technological changes in document printing,
especially invoices. These had to include special features such as barcodes, which were not possible with the type
of printing used at the time. By then, the company had researched enough tools to perform this work and had made
contacts for the purchase and distribution of laser printers and mass-reading systems, which facilitated entering
that market. By mid-1997, the company sold its first printing and reading system to a telecommunications company
(EMTEL). This printing system required additional software development, which had not initially been planned. This
circumstance allowed one of Makro Soft SaS.’s partners to take part in the application development and gain firsthand
knowledge of the details of these types of software projects, which were uncommon and involved a certain level of
complexity that made them highly specialized and valuable in the market. In March 2009, the company began operating
in a 330-square-meter facility located in the Santa Clara neighborhood, Crr. 11 No. 8N-90, with improved spaces that
allowed continuous improvement, providing suitable areas for processes to operate effectively and efficiently.
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